The RPCU prizes

The Regroupement provincial des comités des usagers awards the RPCU Excellence Prizes to highlight the work done by the users’ and in-patient’ committees with the aim of improving the quality of services offered to users of the health and social services network and the respect for their rights.

In 2019, the Regroupement also instituted the Denis-Marceau Prize. This Prize is awarded to an individual who is or has been a member of a committee, someone who has distinguished themself in an exemplary manner in improving the quality of care and social services, the influence of the accomplishments of the committees and defending the users’ rights.

The RPCU Excellence Prizes and Denis-Marceau Prize are awarded each year during the dinner and the award ceremony held at the RPCU congress.

Prizes descriptions and how to apply:

About RPCU Excellence Prizes

The RPCU Excellence Prizes are awarded to recognize and reward the exceptional commitment and valuable contribution of volunteers involved in user committees (UC) and in-patient’ committees (IPC) from all regions of Quebec.

They highlight the excellence and originality of the actions and tools developed in the exercise of four legal functions related to the mandate of the committees:

  • Inform users of their rights and obligations: the UCs and IPCs create tools and activities to inform users of their rights and obligations.
  • Promote the improvement of the quality of the users’ living conditions: the UCs and IPCs find original ways to improve the quality of the users’ living conditions or to assess user satisfaction with services.
  • Defend the collective rights and the users’ interests: the UCs and IPCs defend the collective rights and interests of users or, upon request, the rights and interests of a user with the establishment or any other competent authority.
  • Accompany and assist users in any process: the UCs and IPCs build partnerships and suggest innovative solutions to accompany or assist a user in any process they undertake. The jury may consider a particular outcome, settlement, or association in support of an issue or complaint.

Four RPCU Excellence Prizes are awarded. Each legal function constitutes a prize category.

Appendix 2 of the Reference framework for Users’ Committees and In-Patient’ Committees provides examples of activities to be carried out by the committees to exercise their legal functions.

Eligibility criteria

The RPCU Excellence Prizes can be awarded to a users’ committee or an in-patient’ committee.

To be eligible, the committee must:

  • Be a member of the RPCU (membership 2023-2024 up to date);
  • Choose a category to participate in. Please note that each committee can apply in only one category;
  • Projects must have been carried-out between April 1, 2022, to March 31, 2023;
  • Respect the criteria established for each category:
    • Information: having developed tools to inform users of their rights and obligations.
    • Promotion: having found an original way to promote the quality of users’ living conditions or to evaluate the degree of satisfaction of users with the services.
    • Defend the users’ rights: having defended the rights and the collective interests of users or, upon request, the rights and interests of a user before the institutions or any other competent authority.
    • Accompaniment: having accompanied and assisted a user in a process, including a complaint. Having also helped them to exercise their rights in the most enlightened way possible.

The deadline for submitting an application

The 2023 nomination period is now closed.

We thank all the committees that sent in their forms. We will now begin the analysis process and will contact you if necessary.

Winners’ selection

These prizes are awarded by RPCU’s Board of Directors following the recommendations of an independent jury, set up to evaluate the candidates and make a recommendation. RPCU’s executive team is responsible for soliciting applications and forming an independent jury.

Evaluation criteria

Projects should:

  • Have an impact on a large number of users and caregivers;
  • Promote the involvement of volunteers;
  • Be able to transpose to other committees;
  • Demonstrate a partnership with the caregivers, the community and the establishment;
  • Draw attention to the accomplishments of the establishment/partner;
  • Have a lasting impact on users and caregivers;
  • Propose possible solutions;
  • Rigorously assess the quality of services;
  • Enable the development of knowledge and skills of CUs and IPCs members;
  • Allow users and caregivers to exercise their rights in an informed and independent manner, etc.

Here are the winners of the 2022 RPCU Excellence Prizes

  • Category Information: The CHU Sainte-Justine Users’ Committee
    Production of various promotional tools, including seven plexiglass murals created by artists in the form of seek-and-find works, to help understand user rights; booklets containing these works, which were given out during Users’ Rights Week; and coloring placemats with the image of these murals, which were distributed through food cabarets.
  • Category Promotion: The CHUM Users’ Committee
    For the creation of the Patient Notebook, a document allowing users to take notes during their hospitalization, write their questions, plan their departure, and do their follow-ups. The notebook is intended as a communication tool between the user, his relatives, and his care team.
  • Category Defend the users’ rights: The Berthiaume-Du Tremblay Residence Users’ Committee
    For the development of a communication brigade during the pandemic, with the aim of offering comfort to the relatives of isolated residents. Calls were made every week to the residents’ sponsors to hear from them and listen to them in order to break the isolation.
  • Category Accompaniment: The Users’ Committee of the CHU de Québec-Université Laval
    For the development of a telephone on-call/email tool, accessible 7 days a week, which allows the committee to assume its role as the user’s representative, to become the voice of the latter and communicate in real time their difficulties experienced.



Defend the users’ rights